Frequently Asked Questions

FAQ: FAQ

How long will my custom order take?

We have a minimum 1 week turn around on all custom orders. During busy holidays, it may take longer to complete your order. We will notify you if the wait time exceeds 1 week, at which time you will have the option to cancel your order if we cannot reach your timeline.

What is your return policy?

We offer returns on our pre-made products. The customer is responsible for shipping the product to Hazelwood CNC Woodworking, and product must be in original condition to be approved for a refund.
Custom-made products are non-refundable, however we will do our best to remedy any issues you may have.

Do you offer gift cards?

Yes! Gift cards are available for purchase, and we will email you a copy as well as mail a hard copy to you.

Do you provide Corporate Discounts?

We love working with companies to create custom products as gifts to clients or employees. Please contact us to receive our Corporate Catalog containing sample products and pricing.